Blog / Design Thinking / User Experience

Learn to pivot from your vision to your users’ needs

User pointing to a digital product on his laptop


Product innovations don’t appear out of the clear blue sky without an innovator like you having a great idea and then the conviction to execute on that idea. This causes us to get caught up in our own vision for our product or service. It’s very difficult to pivot from nurturing your own product idea into catering to your users’ needs and desires, no matter how many times you hear that users come first. This means knowing when and how to transition from your own head and into your users’ heads. With this, comes accepting an appetite for disregarding some of your own thoughts and opinions in favor of your users’. Today I’d like to convince you that learning to pivot to and from your vision to understanding your users’ needs and pain points is actually the key to success.

The first step in doing this is to conduct thorough market research. Understand your target audience: who they are, what they need, what they want, and what their pain points are. Use this information to create a buyer persona, which is a detailed profile of your typical customer. This will help you tailor your messaging and product to suit your audience.

Next, talk to your customers. This can be done through surveys, focus groups, or preferably one-on-one interviews which aren’t overly scripted. Ask them about their experiences with your product or service, what they liked and disliked, and how you can improve. Looking someone in the eye and gaining feedback is invaluable in understanding your users’ needs and making improvements that will keep them coming back. It provides a sense of “why” things matter for the users, and deepens your clarity.

In addition to speaking directly with your users, it’s important to monitor their online behavior. Use tools like Google Analytics to track how they interact with your website or app. Look at which pages they visit most frequently, how long they spend on each page, and which features they use most often. This will help you understand how users are utilizing your product and where you can make improvements to enhance their experience.

Finally, make sure you are always staying up-to-date with industry trends and innovations. This will help you stay ahead of the curve and ensure that your product or service is meeting evolving user demands. This has positive effects in multiple ways. Firstly, you and your team are kept aware of new possibilities, but also you pique the interest of potential users who want to stay on the cutting edge of what’s possible.

Getting out of your own head and into your users’ heads is crucial for success in business. Conducting thorough market research, speaking directly with your users, monitoring their online behavior, and staying up-to-date with industry trends are all key steps in achieving this. By understanding and catering to your users’ needs, your product or service can be course corrected toward something users love and will keep coming back for.

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